FREQUENTLY ASKED QUESTIONS
Can I bring in my outfit to match it to a hat?
Yes. Most people like to bring in their Oaks or Derby outfit (some even include the shoes and jewelry) so they get a great match.
I don’t know anything about derby hats, can you help me?
Yes, our hat designers can help. Just show them what colors you like and you’ll be on your way to a great hat.
What’s the last day I can get a hat?
We’ll create Oaks and Derby hats as long as time allows. To guarantee the perfect hat designed and custom made for Oaks, please place your order by Tuesday, April 30th. For Derby, you can place your order as late as Friday, May 3rd and we’ll have it ready by Saturday morning, and you can pick it up on your way to the track. Of course, it’s still a much better idea to shop early for the best selection.
Do I have to buy my hat at Dee’s?
No you don’t. We’ll custom decorate a hat from anywhere. However we think we have the best selection, prettiest hats, and great prices.
Can you redecorate last year’s hat?
Yes. You can bring in a hat you wore to another Derby and Dee’s can usually re-make it to match this year’s outfit, depending on how it is put together. We have to make sure we can get the hat apart without destroying it and glue is sometimes an issue, but we can usually cover any glue spots with whatever we are putting on this year’s hat.
Can I watch my hat being created?
Unfortunately, no. Our designers are like Santa’s elves, they work their magic behind closed doors while everyone else is sleeping. You could try bribery with chocolates, Derby tickets, mint juleps, or other treats, but even that probably wouldn’t work.
Does Dee’s sell men’s hats?
Yes, men’s hats continue to gain popularity at the track. See some of the men’s options in the gallery.
I’m arriving in Louisville the day before the Derby. Can you still make my hat?
Yes. Take a look at the hat galleries and then call the store (502) 896-6755 or email hats@deeslouisville.com. Let us know what you like and we’ll put together a hat for pickup Thursday or Friday before Derby.
How do I order online?
You can order most of the hats from our hat gallery, or Dee’s can create a custom designed hat for you to match your Derby outfit. Contact Anna at hats@deeslouisville.com or 502-896-6755
Do you ship?
Yes, Dee’s ships hats all over the country and to most international destinations. We also deliver to local hotels during Derby week saving you from carrying that big hat box on a crowded airplane. Details are available by contacting hats@deeslouisville.com.